LuckyStart takes your personal data seriously. This Privacy Policy clearly explains what information we collect, how it is used, and how well it is protected.
How We Protect Your Information
All your personal and financial information is protected with 256-bit SSL/TLS encryption, keeping it completely safe from unauthorized access or theft.
You can request to view, correct, or delete your personal information on LuckyStart at any time. Your data belongs to you.
Your personal data is never sold to third parties. Certain information may only be shared when required by legal obligation.
We only use essential cookies. You can disable optional cookies at any time through your browser settings.
Your data is never held longer than necessary. After account closure, certain information may be retained for up to 5 years to meet legal obligations.
LuckyStart complies with GDPR and international data protection standards. Your right to privacy is our top priority.
LuckyStart (luckystart.im) is a trusted online gaming platform serving players in Bangladesh and around the world. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information you provide while using our platform.
This Privacy Policy is part of our Terms & Conditions and are complementary — both apply simultaneously. By using the LuckyStart website or mobile platform, you are agreeing to this Privacy Policy.
✅ Our Commitment: LuckyStart respects your privacy. We never collect your information unnecessarily or sell it to third parties.
This policy was written with Bangladeshi users in mind. In the event of a legal dispute, the English version shall prevail.
LuckyStart collects the following types of information to provide you with a better platform experience:
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Full Name | At the time of registration | Identity Verification & KYC |
| Email Address | At the time of registration | Contact & Login |
| Mobile Number | At the time of registration | OTP Verification & Security |
| Date of Birth | At the time of registration | Age Verification (18+) |
| National ID / Passport | During KYC Verification | Legal Obligation |
| Payment Information | On Deposit/Withdrawal | Transaction Processing |
LuckyStart uses your information only for the following purposes:
📌 Please Note: No marketing messages will be sent without your consent. You can unsubscribe from marketing emails at any time.
LuckyStart does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:
To operate the platform, we work with a number of trusted service providers — including payment processors, KYC verification services, and cloud storage providers. They receive data solely for their designated functions and are required to comply with our privacy policy.
We may be required to share data under legal obligation in the following circumstances:
🔒 Guarantee: Third-party service providers may not use your data for any other purpose or share it elsewhere.
LuckyStart uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.
Essential for the platform to function properly. This includes login sessions and security tokens. These cannot be disabled.
Helps us understand which pages are used most. This data is anonymous and is used to improve the platform.
Remembers your language preference, game settings, and account preferences. Disabling these means you'll need to reconfigure them each time.
Used to display relevant offers and promotions. These are entirely optional and can be disabled in your browser settings.
Most browsers offer built-in cookie controls. However, disabling essential cookies may cause certain features to stop working.
LuckyStart follows industry-leading standards to keep your data safe. The key elements of our security framework include:
⚠️ Your Responsibility: Never share your password with anyone. If you notice any suspicious activity, report it to support@luckystart.im immediately.
We only keep your information for as long as it is needed.
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | For the lifetime of your account |
| Transaction Records | 5 years after account closure |
| KYC Documents | Up to 5 years as required by law |
| Gaming Logs | 1 Year |
| Support Conversations | 2 Years |
| Marketing Data | Until consent is withdrawn |
Once the retention period expires, your data is securely deleted or anonymized.
LuckyStart respects all your data protection rights. Your key rights are outlined below:
You can submit a request to view what personal information we hold about you.
You can request corrections to any inaccurate or outdated information at any time.
In certain circumstances, you may request that your data be deleted.
You may request that your data no longer be used for specific purposes.
You may request a copy of your data in a machine-readable format.
Unsubscribe at any time to stop receiving promotional messages.
To exercise any of these rights, email us at support@luckystart.im. We will respond within 30 days.
LuckyStart is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.
If a parent or guardian believes their child under 18 has created an account on LuckyStart, please contact us immediately at support@luckystart.im. We will promptly close the account and delete all associated data.
🛡️ For Parents: We take child protection in online gaming seriously. If you have any concerns, feel free to contact us at any time.
LuckyStart may update this Privacy Policy from time to time. When changes are made:
Visit this page regularly to stay up to date with our latest Privacy Policy.
For any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us:
This Privacy Policy was last updated in January 2026.
Your personal information on LuckyStart is protected with the highest level of security. Register now and enjoy gaming with complete peace of mind.
For users aged 18 and above. Please gamble responsibly.